Effective Date: 9th June 2025
Last Updated: 9th June 2025
Thank you for visiting our AAVO Website/App. We are delighted to have you as our esteemed customers, and we are totally committed to protecting your privacy.
This Privacy Policy is formulated in accordance with the Information Technology Act, 2000 ("IT Act") read along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules").
The domain name www.aavo.app (hereinafter referred to as "Website/App") is owned by Sharv Auto Tech Solutions Pvt Ltd, a company incorporated under the Companies Act, 2013 with its registered office at SPTBI, Bhavan Campus, Munshi Nagar, Andheri West, Mumbai 400058.
Throughout this document, "we", "us", "our", "ours" refer to AAVO. The terms "client", "user", "you", "your" and "yourself" or similar terminology are all in use in reference to the individual user of this Website/App.
1.1. 'Personal Information' is defined to mean, any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person. Examples of personal information are your name, address, telephone numbers, email addresses, etc.
1.2. 'Sensitive Personal Data or Information' is defined to mean such personal information which consists of information relating to passwords, financial information such as bank account or credit card or debit card or other payment instrument details, physical, physiological and mental health conditions, sexual orientation, medical records and history, biometric information (i.e. fingerprints', 'eye retinas and irises', 'voice patterns', 'facial patterns', 'hand measurements', 'DNA', etc.,), any detail relating to the above as provided to a body corporate for providing service; and any information received which falls under the above mentioned categories by a body corporate for processing, stored or processed under lawful contract or otherwise. However, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force is not regarded as sensitive personal data or information.
2.1 When you interact with AAVO, whether through our Website or Mobile App, we collect a range of personal information to provide you with a seamless experience. This includes your name, phone number, email address, date of birth, social media identifiers (if you connect accounts), contact book (with your permission), photos you upload, and your location. We may also collect your interests and preferences to recommend relevant events, places, and communities around you.
2.2 If you choose to make purchases on the AAVO platform, such as buying tickets to an event or paying for access to an experience, we rely on trusted third-party payment gateways. These services may collect and process your payment details, including your credit/debit card number, UPI ID, bank account details, and associated metadata. This payment information is handled securely and is not stored by AAVO directly.
2.3 When you access AAVO through your mobile device or computer, we automatically collect technical and device-specific information. This may include your device model, operating system version, unique device identifiers, mobile network data, IP address, MAC address, and browser type and language. This helps us detect fraud, improve security, and ensure compatibility with your device.
2.4 Device and Technical Information: We may also collect usage information via server logs, such as the features you use, search terms, session duration, pages visited, and referral sources. Crash reports, system activity, and hardware settings may be logged to diagnose issues and enhance your experience.
2.5 Location Data: To help you discover nearby events and connect with local communities, we collect your precise or approximate location (based on GPS, IP address, or Wi-Fi/Bluetooth signals), subject to your device permissions. This allows us to recommend events, show who else is attending, and connect you with like-minded people nearby.
2.5 User-Generated Content: You may upload photos, share posts, or recommend events on the AAVO Platform. This content is stored and displayed publicly or within the community, and is attributed to your profile. While we review user-submitted content for appropriateness, we do not claim ownership or take responsibility for the accuracy, legality, or any consequences arising from user-generated recommendations or hosted events. We may analyze data from such media content, including captions, tags, images, and associated interactions, for purposes such as improving our event and experience recommendations, personalizing your feed, enhancing user engagement, and delivering more relevant and targeted advertisements across the Platform.
3.1. We may use a range of tools and technologies to collect information about you, your browsing behavior, your access devices (such as mobile phones, tablets, or computers), and the browsers or apps you use to connect to the AAVO Website or App.
3.2. We collect information in several ways to provide, personalize, and improve our services. Below are the key methods through which your data may be collected:
3.3. AAVO does not collect or process sensitive health data. However, general wellness preferences (e.g., interests in fitness, music, art, or community meet-ups) that you voluntarily share may be used to enhance your experience on the platform through better recommendations and personalized content.
3.4. By accessing or using the AAVO Website or App, you consent to the collection, storage, and use of your information as outlined in this section.
4.1 We use the information collected from you to operate, manage, and improve your experience on the AAVO Platform. This includes enabling you to register for events, connect with other users, and join communities, share content, complete bookings, and process payments. Your contact details are used to send order confirmations, booking updates, and notifications related to your activity on the Platform.
4.2 We may engage independent third-party service providers to support our operations. These services may include app and web development, cloud hosting, payment gateway integration, promotional campaigns, customer support, analytics, and logistics. We only share your personal information with such third parties when it is necessary for fulfilling services requested by you, and in accordance with this Privacy Policy. We do not share your personally identifiable information with unrelated third parties without your explicit consent.
4.3 We may use your personal information to contact you via email, mobile number, or through app notifications to provide information about upcoming events, curated recommendations, product or feature updates, order and payment confirmations, offers, or other content that may be relevant to your interests. We may also use return email addresses to respond to your queries. Your email and contact information are not shared with unrelated third parties for their direct marketing purposes, except where legally required. Additionally, we may use your IP address or device identifier to detect and prevent fraudulent or suspicious activity.
4.4 Your personal and non-personal information helps us tailor and personalize your experience on AAVO, by recommending events, communities, and content aligned with your interests. We may also use it to improve our relationship with you, provide customer support, and enforce our Terms of Use. We reserve the right to share anonymized or aggregated data (which does not personally identify you) with third parties for analytical and marketing purposes.
4.5 We also use non-personal aggregate data to assess platform performance, user engagement, and the effectiveness of our services and advertising campaigns. For example, we may receive reports from analytics service providers that detail user interactions, completed registrations, or popular events viewed on specific parts of the Platform.
4.6 We may share your information with the following categories of entities to help us deliver services and maintain operations:
4.7 We may also disclose your personal information in the following situations:
4.8 The legal grounds under which we collect and process your personal data include:
5.1. By accessing or using the AAVO Website or App, and by voluntarily providing your personal information (such as during account registration, event participation, or payment processing), you consent to the collection, use, and sharing of your information in accordance with this Privacy Policy. This includes the use of your data for fulfilling bookings, processing payments, facilitating community interactions, and personalizing your experience on the Platform.
5.2. If you do not wish for your personal information to be used for certain purposes described herein, you have the right to withdraw your consent at any time. However, please note that such withdrawal may limit or restrict your access to certain features or services on the AAVO Platform.
5.3. You may withdraw your consent by writing to us at the contact details provided below. Please note that withdrawal of consent will not affect the legality of processing based on your prior consent before its withdrawal. In some cases, withdrawal may prevent us from fulfilling your bookings, providing recommendations, or completing transactions, which could result in the inability to provide you with certain services.
5.4. If you would like to review, modify, or delete the personal information we have collected from you, you may contact us by email or postal mail using the details below:
Email: connect@aavo.app
Phone: +918591183550
6.1 We at AAVO are committed to protecting the privacy and personal data of children in compliance with applicable privacy laws in India and globally.
6.2 We do not knowingly collect, process, or store personal data of children below the age of 18 without verifiable consent from their parent or legal guardian.
6.3 If any personal data of a child is provided on our Platform, it must be submitted by a parent or legal guardian who consents to such collection and processing.
6.4 If we identify that a child's data has been collected without valid parental consent, we will take prompt steps to delete such information.
6.5 Parents or legal guardians can request to review, correct, or delete their child's data by contacting us using the contact details provided in this Privacy Policy.
6.6 Data collected from or about children, with appropriate consent, will only be processed for lawful purposes as defined under relevant laws.
6.7 We will not use children's data for behavioural tracking, targeted advertising, or any processing that may compromise their safety or exploit their vulnerability.
6.8 We implement enhanced technical and organizational security measures to protect children's data from unauthorized access or misuse.
6.9 Parents or guardians can withdraw their consent at any time, upon which we will stop processing and delete the child's personal data as required by law.
7.1 AAVO uses Artificial Intelligence (AI), including predictive algorithms and generative AI (GenAI), to enhance user experience, analyze sentiment, personalize content and event recommendations, optimize search functionality, and improve overall platform security and engagement.
7.2. These technologies are implemented in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and applicable data protection and privacy laws.
7.3. Our AI systems use predictive sentiment analysis to interpret user preferences, interests, mood, and interaction patterns in order to suggest relevant events, communities, and content. This analysis helps us tailor your in-app experience and drive more meaningful engagement. All AI operations are designed to maintain fairness, transparency, and accountability.
7.4. Your personal data, including interaction history, content engagement, device data, and browsing patterns, may be processed using GenAI and predictive systems. These technologies assist with automated recommendations and insights but do not independently make decisions that have legal or similarly significant effects on users without human oversight.
7.5. We strive to maintain transparency around our use of AI and will inform you where such features are enabled. Where feasible, users may be provided with opt-in or opt-out options for certain AI-powered features, including those involving predictive personalization.
7.6. All GenAI and AI-based systems deployed on the AAVO platform are designed to operate without bias or discrimination. They do not make decisions based on race, gender, religion, or any sensitive personal attributes and adhere to ethical standards of data use.
7.7. If you believe you have experienced an adverse outcome as a result of AI or GenAI processing on the AAVO platform, you may contact our Grievance Officer for review. We are committed to investigating such concerns with transparency and fairness.
8.1. AAVO takes your data security seriously. We implement appropriate technical, physical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will promptly notify affected users and the relevant regulatory authorities, as required by applicable data protection laws. Our notification will include a description of the nature of the breach, the types and volume of data involved, the number of individuals impacted, potential consequences, and the measures taken to address or mitigate the breach. Where necessary, we will also share recommended steps you can take to protect yourself.
8.2. While we use industry-standard security protocols (including encryption), no system can be fully secure. Therefore, we disclaim liability for damages resulting from third-party unauthorized access or misuse of your data despite our best efforts.
9.1. Cookies are small files placed on your device to improve website/app functionality and user experience. Cookies help us analyze traffic and user interactions.
9.2. We use cookies for:
9.3. In addition to cookies, we use tools such as Facebook Pixel and Google Analytics for data tracking and retargeted advertising.
9.4. You may choose to accept or block cookies via your browser settings or third-party extensions. Disabling cookies may affect certain features on our Platform.
9.5. Cookies do not give us access to your device or any data other than what you voluntarily provide.
10.1 At AAVO, we are committed to ensuring that you maintain control over your personal data. Depending on your jurisdiction, you may have the following rights under applicable data protection laws:
11.1. We retain your Personal Data only as long as necessary for our services or as required by applicable laws. Examples:
11.2. We may retain data for legal, regulatory, accounting, or reporting purposes even after your account is inactive.
11.3. All retained data is protected using appropriate technical and administrative safeguards to prevent unauthorized access or disclosure.
12.1. We take all reasonable steps to delete or anonymize personal information that is no longer required for its intended purpose. Secure deletion protocols are used to prevent unauthorized recovery.
13.1. Our Platform may include links to third-party websites. Once you leave AAVO's domain, our privacy policies no longer apply. We are not responsible for the data practices of external sites and encourage you to review their privacy policies before sharing any information.
14.1. We may update this Privacy Policy from time to time. All changes will be effective upon posting on the Platform. We encourage users to periodically review this page to stay informed of how their data is handled.
15.1. When you upload photos, videos, or content to the AAVO Platform, including event recommendations, you retain full ownership of your media. AAVO does not claim rights over your content but may display and process it in accordance with this Privacy Policy to support social and discovery features, such as showing recommendations or event engagement.
15.2. Users recommending events are solely responsible for the accuracy, legality, and outcomes of those recommendations. AAVO reviews such listings for basic appropriateness but does not verify, control, or assume responsibility for third-party events or content. Any liability arising from event attendance, interactions, or disputes lies with the parties involved.
15.3. If you are an event host or organizer using the AAVO Platform, you are responsible for ensuring that your event listing and all associated content complies with applicable laws and does not infringe on any third-party rights. AAVO provides tools to facilitate discovery, promotion, and ticketing but does not act as the event organizer or assume responsibility for the event itself.
15.4. In curating recommendations and improving event discovery, AAVO may aggregate publicly available information from third-party platforms. We are committed to responsible data use and innovation, focused on openness, interoperability, and benefit to the broader community. We do not claim ownership over publicly sourced content, and we strive to respect the intellectual property and terms of use of original publishers.
15.5. Please refer to our Terms of Use for a full explanation of your responsibilities as a content creator or event organizer on the AAVO platform, including disclaimers, indemnities, and rights related to user-generated content.
16.1. If you have any concerns, complaints, or queries regarding your personal data or this Privacy Policy, please contact:
Grievance Officer
Contact No: +918591183550
Email: connect@aavo.app
16.2. We will acknowledge your complaint within 72 hours and aim to resolve your concerns within 30 days from the date of receipt.